Cancellation and Refund Policy

1. Scope

This policy applies to professional software development services provided under a separate signed service agreement. The usual model is monthly post-payment for hours already performed; advance payment is not normally required.

2. Cancellation request

A client may request cancellation at any time by emailing yaroslav.imshenetskyi@gmail.com. Receipt of the request will be acknowledged within five business days.

The effective cancellation date and any required notice period are determined by the separate signed service agreement. No new work will be performed after the effective cancellation date unless the parties agree otherwise in writing.

3. Work performed before cancellation

All hours performed and agreed non-refundable third-party costs incurred up to the effective cancellation date remain payable. An invoice may be issued for those amounts after cancellation.

A completed and correctly invoiced monthly service period is not refundable merely because the client later decides to end the engagement.

4. Invoice corrections and refundable amounts

A refund or credit may be approved for a verified overpayment, duplicate payment, billing error, payment for work not performed, or another amount refundable under the signed agreement or mandatory law.

If an exceptional agreement requires advance payment, any unused portion is refundable after deducting completed work and agreed non-refundable costs, unless the signed agreement lawfully provides otherwise.

5. How to request a correction or refund

The request should be sent to yaroslav.imshenetskyi@gmail.com and identify the client, invoice or payment request, amount in question, reason and relevant supporting information. Additional information may be requested to verify the payment and the proper refund destination.

6. Refund method and timing

An approved refund is initiated within ten business days after approval and is returned through the original payment method where technically possible. A card payment is not refunded in cash.

The time needed for funds to reach the client after initiation depends on Stripe, Wise, the receiving bank and the relevant payment network and is outside the service provider’s direct control.

7. Chargebacks and disputes

Clients should contact the service provider first so that a billing concern can be investigated. Nothing in this policy removes rights available under a payment-network dispute process or mandatory law.

8. Separate agreement and mandatory law

The separate signed service agreement prevails if it sets different cancellation or refund rules. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

9. Contact

Cancellation, billing and refund requests: yaroslav.imshenetskyi@gmail.com.